Venting

Grr...

So I mentioned my treadmill being broken right? Well it is. I've had it 115 days, and it's stopped running. That's always been the function of a treadmill: to run. Mine doesn't. It doesn't even walk. it stares. That would be ok if I could spell that with "Stair" then I could still get exercise. As it stands (because it doesn't run), no good.

I called Sears, cuz that's where I bought it.

"Unfortunately it's no longer under warranty, only the parts are covered."
"So you're telling me that I'll have to pay for the labor."
"No, listen to me. The parts are covered. But you'll need to pay for the technician to come to your home and any labor fees."
So I'm the one not listening? Ok whatever. By the time she's done, she's told me that she'll charge me $90 now on the phone to look, and most likely another $50 minimum labor later. That's about 1 fifth the price of the treadmill.

Why would I do that? 115 days? It feels like I spent that on the phone with them, while all the call techs, and managers assured me that I wasn't listening. It's like those movies where everybody tells the hero he's crazy just so he'll believe it. Maybe I am...

Fine. I may never shop at Sears again, but maybe Horizon, the products manufacturer, would be willing to help me. I spent 2 hours on hold with them until they closed for business. Not quite the service I was looking for. I tried an email instead.

That worked. The tech emailed back that it was the circuit board, and I should call Sears to get them to send me a new one under warranty. All I had to do was replace the board myself. I could do that. I called Sears.

"I'm sorry sir, we can't ship you a circuit board without first sending a tech out."
"But the manufacturer told me that's what the problem was."
"So get the part from them."
"They told me you're the only place I can get that."
"Then we'll have to charge you for the circuit board."
"But it's covered under warranty."
"Not for labor."
"I'll install it, just ship me the board."
"I can't do that without a tech coming to your house..."

I've emailed Horizon again, but it's beginning to look like a $550 paper weight. Do any of you know a good treadmill, and a reliable place to buy it?